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F.A.Q.

Frequently Asked Questions

 

Q  What do you sell?

The online shop offers high quality Giclée Prints on Archival paper, mini prints and some original paintings.

Q  What forms of payment do you accept?

We accept credit cards, bank or account payments directly through Paypal.

Q  What name will I see on my  Statement?

The name that will appear on your credit card statement is OUTLINES

Q  Is payment through Paypal a requirement?

No, I also accept BACS or IBAN transfers directly into my bank account. Please add your order reference to any payment you make so that I can identify your purchase. Payments may not be verifiable for several days.

Q  What are the shipping costs?

Shipping depends on the size and weight of the item, the destination and the methods chosen.  You will be able to see the shipping total before final checkout if buying a standard item.

Some items are unique weights and sizes. Some destintion countries are not included. For these situations where items cannot be added to the automatic system, please contact me using the form on the Contact Page with your full name and address and I will calculate the cost.

Q  Please tell me more about tax on shipping costs.

VAT is payable on shipping charges for all purchases originating within the uk, regardless of the delivery destination. The final cost is calculated after customer details have been entered. If you have already created and account and are logged in, the taxes will be applied accordingly.

For more information on UK VAT as it applies to shipping and delivery see:

VAT rates on different goods and services
VAT Notice 700/24: postage, delivery charges
These open in a new window or tab – you won’t lose your place…

Q  Do you offer expediated or faster shipping options?

These can be arranged. If the option is not available in the checkout you will need to cancel the purchase and contact me first.
Please note that extra charges will be incurred.

Q  How long is it before my purchase is despached?

I do keep some stock but most of the Printing is done to Order and may take up to 28 days, however it is usually much faster than this.

I do my utmost to send ordered items as quickly as possible.

Q  Why don’t you despach immediately all the time?

Real life goes on in the background, I might be away, or have relatives staying who can’t be abandoned – or the bathroom has flooded  – who knows what might be preventing me from jumping to it the moment the order arrives!
Hey – I might be painting in some remote spot.

However please know that I never just ‘leave it for later’. I despatch as soon as humanly possible within the circumtances prevailing at the time.

Q  How will I know if you are in gear for posting things or not?

If you are concerned about delivery time, please feel free to email me through the contact form and ask.

***Note: Things can get really super busy round here, it may take up to 48 hours to answer emails.

Q  Do you make custom artwork or paintings?

I do take commissions, but I have a long waiting list. Please read more about it on the ‘Commissions’ pages and contact me to be added to the agenda.

Q  Why do you wear that big shoe and metal stuff?

If I didn’t, that leg wouldn’t reach the ground – and I would fall over.

Q  What do you have for breakfast?

I seldom eat breakfast at breakfast-time. Please don’t insist that I do. I’ll eat alright when I’m hungry.